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FREQUENTLY ASKED QUESTIONS

Scooters

How often you use your scooter determines how often you should charge your batteries.
If you use your scooter daily, charge the batteries as soon as you finish using your scooter for the day. We recommend charging your scooter batteries for at least eight to 14 hours after daily use. If you use your power wheelchair less frequently, we recommend charging the batteries eight to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries on your scooter for longer than 14 hours. Refer to the manual supplied with your scooter battery charger for additional information.

You’ve decided to purchase a mobility scooter. This is the first step to enhancing your mobility. Yet, there are so many different types of scooters out there. How do you know which electric scooter is right for you?

When choosing the right mobility scooter, it’s important to ask yourself several questions.

  1. Do I want a 3-wheel scooter or a 4-wheel scooter?
  2. How will I use my motorized scooter?
  3. How fast do I want my power scooter to go?
  4. How far do I want to travel with my mobility scooter?

First, it’s important to understand the major differences between 3-wheel and 4-wheel electric scooters. A 3-wheel scooter has many benefits, such as a sharper turning radius and more leg room for taller individuals. Three-wheel power scooters are also better suited for smooth, indoor surfaces. In contrast, 4-wheel motorized scooters provide a broader and more stable wheelbase, ensuring better weight distribution. Four-wheel scooters are also well-matched for outdoor driving.

The second thing to anticipate when choosing a mobility product is how you will use your scooter. If you need a scooter mainly for inside your home, you want a device that offers a tighter turning radius, such as the Jazzy® Zero Turn or the Go-Go Elite Traveller®. These scooters fit through door frames and maneuver around corners easily.

If you prefer to use a scooter outdoors, you need a product that is more rugged and can handle varied terrain, while still offering comfort and stability.

To some, the speed of a scooter is important, as well as safety features. If you are concerned about visibility, then look for a motorized scooter that offers LED lighting. This ensures your safety when driving your scooter in low-light environments.

Lastly, the range of a scooter can also play a huge role in choosing the product that is right for you. Many scooters are battery-powered. Consider how far you want to drive your mobility scooter on one charge.

Still not sure which scooter is a good fit? Search for a local dealer near you and take a Pride® scooter for a test drive today!

If you use your motorized scooter every day and put a lot of miles on it, eventually, repairs may be needed. Whether it’s a simple repair or something more complicated, your provider can help! Regular service checks are vital to keeping your scooter running smoothly.

Motorized scooters must be serviced by an authorized Pride provider. Our providers are trained to perform diagnostic testing and repairs. Give your provider a call and schedule an appointment if you need service for your mobility scooter. For safety reasons we do not recommend consumers perform their own mobility scooter repairs.

Power chairs

How often you use your power wheelchair determines how often you should charge your batteries.
If you use your electric wheelchair daily, charge the batteries as soon as you finish using your power wheelchair for the day. We recommend charging your motorized wheelchair’s batteries for at least eight to 14 hours after daily use. If you use your power wheelchair less frequently, we recommend charging the batteries eight to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries on your power wheelchair for longer than 14 hours. Refer to the manual supplied with your wheelchair battery charger for additional information.

In the real world, water is a fact of life. Weather is unpredictable and cannot be controlled. You can be out with your power chair and suddenly, a rain or snow shower hits! Plus, even after a storm is over, there may be large puddles or piles of snow in the roads or on the sidewalks. It’s important to understand how water affects electric wheelchairs. By taking action following contact with water, you can preserve the life and performance of your power wheelchair.

When faced with sudden inclement weather, there are a few things you can do. Depending on the severity and heaviness of the rain or snow, we recommend finding shelter until the storm passes. Try to avoid large puddles. Your power chair is equipped with electronics, and direct or prolonged exposure to water or dampness may cause a motorized wheelchair to malfunction electronically and mechanically. Water can cause the electrical components to corrode and the frame of your electric wheelchair to rust.

If your power wheelchair encounters water:
  1. Thoroughly dry your power chair with a towel as soon as possible; Wipe down all surfaces of the chair
  2. Allow your power chair to sit in a warm, dry place for 12 hours to allow unseen water to evaporate
  3. Check the operation of the joystick and the brakes before using your electric wheelchair again
  4. If you find any inconsistencies, take your power wheelchair to your provider
You should periodically examine your motorized wheelchair for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Any damaged components should be replaced or treated immediately, so contact your authorized provider for service.
There are some other things you can do to further protect your electric wheelchair. Some consumers carry plastic bags with them. When a sudden shower hits, they cover their controller or joystick with the plastic bag to protect it from the rain or snow. Also, it’s a good idea to check the weather before you leave the house. If the forecast is calling for wet weather, consider changing your plans or staying home.
By understanding the effects of moisture and taking steps to reduce exposure, you ensure that your power chair remains in peak condition for optimal performance.

Warranties for Pride Mobility products only apply to the original owner of the product and are not transferrable.

If you need replacement parts, new tires or new batteries, contact your authorized Pride Mobility provider. They will order the parts for you and install them on your power chair.

Power chair recliners

Follow these steps to properly sit in your lift chair:

  • Make sure that your lift chair is in the standing position
  • Back into the lift chair and sit in the center of the seat
  • Press the DOWN button on your hand remote to lower the lift chair to a comfortable seated position

Follow these steps to properly stand up from your lift chair:

  • Press and hold the UP button on your hand remote to raise your lift chair
  • Release the button when the lift chair reaches a height where you can stand up comfortably

Follow these steps to lift or recline your lift chair from the seated position:

  • Press and hold the DOWN button until you are comfortably reclined
  • Press and hold the UP button to return to an upright, seated position; Release the button when the lift chair reaches a comfortable seated position

Avoid putting all your weight on the lift chair’s arm rests. When transferring into your lift chair from a walker or power chair, or when attempting to stand up, we recommend the use of assistance aids and/or a caregiver or attendant for enhanced stability when standing or sitting. Avoid dropping your full weight down into the seat. This can cause damage to your lift chair.

2-position (tv recline)

              • Lifted
              • Seated
              • Reading

The 2-position TV recline is achievable on all Pride® Power Lift Recliners. This is a comfortable position for performing many relaxing activities. Read a book, watch television, work on your tablet or enjoy conversation with family and friends with Pride’s 2 position lift chairs.

3-position (Full recline)

            • Lifted
            • Seated
            • Reading
            • Napping

The 3-position full recline is available on most Pride Power Lift Recliner models and puts you in a position ideal for napping or relaxing.

True Infinite position

              • Lifted
              • Seated
              • Reading
              • Napping
              • Relaxing

The true-infinite position recline is perfect for taking a nap. Infinite position Pride Lift Chairs enable the backrest and footrest to move independently from one another so that a variety of positions can be reached.

Trendelenburg position

The Trendelenburg position elevates one’s feet higher than his or her head for increased comfort and relaxation.

Zero Gravity position

              • Lifted
              • Seated
              • Reading
              • Napping
              • Relaxing
              • Trendelenburg
              • Zero gravity

The zero gravity position, which can be achieved on infinite position Pride Lift Chair models, positions one’s thighs and lower legs higher than his or her torso.

Infinite lay-flat position

Infinite, lay-flat positioning can achieve infinite (two, three, infinite) and lay-flat positions.

Contact

Do you have another question? Don’t hesitate to fill out our contact form and we’ll get back to you as soon as possible!