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Most frequently asked questions

Everything you need to know

Where can I find the serial number?

You can find the serial number in your manual, on page 2, or on the back of the booklet. You can recognize it by looking for the number that starts with an S … and is a total of 14 characters long.

On the mobility scooter itself, you can find it in between the batteries, or on a white sticker on the chair mast.

How often do I need to charge the batteries?

How often you use your mobility scooter or power chair determines how often you should charge your batteries.

If you use your mobility scooter or power chair daily, charge the batteries as soon as you finish using your mobility product for the day. We recommend charging your batteries for at least eight to 14 hours after daily use. If you use your mobility scooter or power chair less frequently, we recommend charging the batteries eight to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours. Refer to the owner’s manual supplied with your battery charger for additional information.

How can I get my mobility scooter repaired?

If you use your mobility scooter every day and put a lot of miles on it, eventually, repairs may be needed. Whether it’s a simple repair or something more complicated, your provider can help! Regular service checks are vital to keeping your scooter running smoothly.

Motorized scooters must be serviced by an authorized Pride provider. Our providers are trained to perform diagnostic testing and repairs. Give your provider a call and schedule an appointment if you need service for your mobility scooter. For safety reasons, we do not recommend consumers perform their own mobility scooter repairs.

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